Our services
Service and sales locations of the TRIATHLON Group in Germany
Vehicles and applications that are always ready for use and smooth processes are essential for the business success of our customers. With a broad network of regionally anchored sales and service locations as well as optimally tailored and digital cloud-based product solutions, we ensure that your business also keeps moving.
Regular and professional service pays off for you:
- Downtime reduced to a minimum and longer life for your batteries and chargers
- Significantly less frequent emergency repairs
- High efficiency through optimized operating times
- Flexible availability of the entire industrial truck fleet
- Compliance with legal and trade association regulations
Service for your lead-acid batteries
Our service offers:
- Consulting and energy solutions
- Flexibility
- Minimize your investment
- Covering seasonal power peaks, optimally and economically
The work is carried out under the legal regulations:
- DGUV V3 of the chargers according to DIN VDE 0701 and 0702
- Insulation test of the battery according to DIN EN 62485-3 / DIN EN 1175
- Revision according to ZVEI leaflet
- Surface cleaning according to ZVEI leaflet
Service for your lithium-ion batteries
Your advantages when you use the TRIATHLON Li-Ion service:
- Installation and commissioning by our qualified personnel
- Your lithium-ion battery system is always up to date via regular updates
- Maximum operational reliability with TriCARE service contract
- Training and user consulting
- Extended warranty and functional guarantee
Satisfaction Guarantee:
- Free return or exchange option for lead-acid batteries in case of dissatisfaction
- Free return of the battery system at the end of the contract
Our models for your individual service contract
You will receive all evaluated data in an inspection report. With our TriVENT database, you have full access to your inventory and can view all data about your systems at a glance.
We adapt our service contracts to your requirements. This may include, but is not limited to:
- Cleaning the batteries and chargers
- Adaptation of the test cycle according to customer requirements
- Regular water control and refilling according to treatment instructions
- Testing of insulation resistance of drive batteries according to DIN EN 62485-3
- DGUV V3 testing of chargers according to DIN VDE 0701 and 0702
- Determination of response times in the event of incidents
- Battery usage analysis with battery controller
- Software updates for lithium-ion batteries
- Training of users in the handling of lead-acid batteries or Li-Ion battery systems
TriVENT & TriCARE – Everything in view
Stay up to date with our web-based platforms TriVENT & TriCARE. We offer you with it among other things:
- Overview of your fleet, incl. all recorded data on batteries, chargers and industrial trucks
- Online access TriVIEW
- Overview of maintenance intervals and work performed via TriCARE
- Ability to sort/filter and export
- Simple and fast operation
Warranty extension – More security for your investment
Your benefits beyond the standard manufacturer's warranty:
- Maximum safety
- Extended functional warranty
- Fair and favorable premiums
- Avoidance of unforeseen additional costs over the entire term of the contract
Rental service – Flexible solutions for your needs
Your advantages when renting a battery system:
- Bridging seasonal order peaks
- Always current technologies and devices in use
- Highest flexibility
- No acquisition costs
- Availability according to your needs
Repair & refurbishment – services for a longer service life
Second Life: We think sustainably and conserve resources and the environment by refurbishing.
Many batteries for industrial trucks are classified as defective, but can be reconditioned.
In our in-house workshop, with technically high-quality and future-oriented equipment, the batteries are professionally reconditioned.
Processor-controlled charging and measuring technology allows rapid diagnosis to initiate the right measures in the shortest possible time.
Batteries are also completed here with additional systems according to your wishes.
This preserves the value of your capital asset for a long time.
With TRIATHLON's repair services, you benefit from, among other things:
- Fast, professional execution
- Highest quality and care
- Maximum flexibility
- Sustainable, environmentally conscious use of resources
- Process-controlled charging and measurement technology for immediate fault diagnosis and definition of repair measures
- Customization of batteries with additional systems on customer request
- High stocking and constant availability of spare parts
- Perfectly equipped workshops and mobile service units for on-site service
Planning & Construction – From the idea to the finished project
We are your development partner for the planning and projecting of single charging stations, charging stations, battery changing devices and battery management systems up to the turnkey project. You get among other things:
- Everything from one source
- Sound know-how
- Individual planning, adapted to your needs
- Assembly and commissioning by our trained technicians
- Energy consumption calculations
- Grid connection calculations
- Load management solutions
- Advice on safety and fire regulations
- Ventilation calculations for cargo holds
- Holds, individual loading bays and swap bodies
Training & Consulting – We let you share our knowledge!
Regular training and continuing education measures guarantee a high level of expertise on the part of our and your employees.
In addition to our services, we offer comprehensive consulting and briefings. These services, whether at your site or at our premises, are performed individually according to your needs.
Together with you, we develop solutions for economical applications, repairs or service contracts.
Your order is taken care of from the inquiry to delivery – and beyond that, we are available to answer any questions you may have.
With our training and further education concepts, we enable safe handling of our high-quality products:
- Increasing efficiency in daily operations
- Comprehensive consulting services and briefings
- Permanent access to experts and relevant expertise
- For dealers: optimal end customer support
