- Customer / Industry
TRIATHLON Motive Power customers from Latin America are true pioneers in the field of drive technology. They dare to change from the well-known, conventional lead-acid batteries to modern lithium-ion battery systems. Our flexible and responsive service and training team is on hand quickly in these situations to guide the process with professional service and technical training.
- Special Challenge
Building an efficient training team for an entire continent requires reliable on-site technical communication, training materials in different language versions, and complete after-sales documentation. The key is to have an open dialogue with a diverse group of people – ranging from on-site technicians to company customer service representatives, regional trainers to company managers from Mexico, Colombia, Ecuador, Peru, Brazil, Chile, Argentina or Uruguay. At the same time, the assignments in culturally and linguistically diverse countries thousands of kilometers away are not only challenging – but also absolutely rewarding and enriching.
- Solution
Supporting a technology change in a foreign market requires close cooperation, mutual trust, consistent orientation to established protocols, and processes that are reliable but also responsive to the customer’s requirements. The decisive factor was that the TRIATHLON team really showed a high level of commitment in terms of availability and accessibility for the customer. Among other things, materials were not only translated into the respective languages, but direct contact was also made in the customer’s language wherever possible.
- Added Value for the Customer
Our service expertise, on-call availability and hands-on mentality allow our customers to focus on growing their business. Your trust in TRIATHLON is based on the knowledge of excellent products and solutions as well as our maximum customer-oriented service model.
- From Planning to Deployment
The start of the special unit for service & training was 5 years ago – back then in Mexico. The reach has now expanded to 8 countries in Latin America and well over a dozen companies. In the coming years, the range of services will be successively expanded.
- Supported by
Triathlon Batteries, USA
